Saving lives and emergency situations: the daily business of health care professionals. Due to rigid and incompatible legacy systems, lack of qualified staff and increasing cost pressure, the healthcare industry continues to face ever increasing challenges.

Whether it may be general patient calls and emergencies, threat situations for professionals or monitoring critical infrastructure, New Voice offers flexible solutions for reliable alarming.

A flexible solution

MobiCall automates and optimizes standard work flows and ensures critical communication in emergencies. It connects with existing infrastructure like alarm systems, patient calls, telephones and pagers, intercom systems, fire alarms and building control systems.

How does your safety system look like?

Your Challenge

The healthcare industry is experiencing significant challenges, since more flexible solutions are required to encompass the various legacy systems in use today. These existing systems are mostly not compatible and the challenge also consists in being able to quickly and efficiently respond to critical events and alarms with a guaranteed outcome. In this context, a significant challenge is not to put patients at risk due to poor response times or communication errors.

Another challenge faced by the healthcare industry is to take care of patients in case of unforeseen evacuations, lock-down situations or other emergencies. In such situations, it is crucial that key people can keep the situation under control by communicating effectively to protect patients. An optimised collaboration can make the difference leading to a successful outcome. Nowadays, a requirement for hospital staff members is to be able to move freely and be easily reached during any event.

Our Solution

MobiCall is able to monitor automated technical alerts or alarms released from medical systems or devices, and is able to promptly respond to these alerts within  seconds, thanks to a real-time unified communication system, as well as revenues. Unlike other systems, MobiCall is also able to always guarantee an outcome to an event. Since MobiCall interacts with third-party systems and devices, it is often able to manage these for a better outcome. Full audit reporting is available should an event occur.

Application areas

Sector-related functions

Learn more about how MobiCall supports you by protecting your patients, hospital staff and facilities

In healthcare facilities, the efficient and reliable transmission of information can help to save lives and to successfully react in case of critical events or incidents. New Voice MobiCall supports a variety of standardised and manufacturer-specific interfaces in order to ensure a comprehensive integration of clinical, administrative and technical systems in use. Based on events, MobiCall can automatically alert the staff or in-house technicians, both individually and on a group basis, through all known media using voice, text and image messages. In this context all existing process flows of the hospital environment can be taken into consideration. The system provides a time- and calendar-dependent information distribution, which enables a flexible mapping of duty rosters. The information transfer occurs on a skill-based and prioritised, as well as on a simultaneous or sequential way, depending on the alarm configuration. To guarantee the maximum safety, it is possible to determine a specific number of recipients who are expected to acknowledge the alarm receipt. If this criterion is not fulfilled, the system can start an alarm escalation to notify more participants. MobiCall also supports internal watchdog monitoring, automatic backups as well as comprehensive reporting and statistics features.

All scenarios can be configured and managed through the MobiCall-App, both in a centralised and decentralised way. The web-based management tool features an innovative “drag-and-drop” configurator. This solution provides IT administrators and users responsible for groups as well as for subject areas with an intuitive and clearly structured tool to configure personal data and alarm parameters. The multi-client capability offers to different areas the opportunity to autonomously administer their own alarm management by means of differentiated access rights. The connection of external databases (e.g. SAP or AD) is also possible, thus allowing the use of existing master data for the automatic import, which consequently reduces the administrative load.

MobiCall is available in two versions. MobiBBox is the smart “plug & use” solution installed on a compact industrial PC with an integrated web server (appliance). This solution is designed for standard requirements in small and medium-sized businesses. MobiCall also create a more powerful platform for large and complex requirements using server hardware or virtual environments. As a professional safety solution, MobiCall can also be operated in a redundant set-up with increased performance and high reliability. MobiCall geo-clustering enables redundancy and functional monitoring in several locations.


In emergency situations like fire alarms or bomb threats an immediate mass alerting is necessary. With MobiCall the existing infrastructure can be used so that telephones and computers in use are available to transmit an audible or visual alarm signalling. In hazardous situations, MobiCall cares for your staff safety at work, enabling to draw on the integrated functions of an emergency call centre. Furthermore, MobiCall functions as a central solution in case of emergency alerting, e.g. MCI alarm, to execute a parallel information transmission.

Fire and disaster alarm

  • Silent alarm in accordance with the current legislation relating to fire protection
  • Integration of the existing fire alarm systems (ESPA 4.4.4, ESPA-X, contact)
  • Manual alarm trigger (telephone, web, push button)
  • Fire compartment or sectoral alerting
  • Integration of a pre-alarm to avoid false alarms
  • Parallel multimedia alerting on different devices
  • Activation of special features to pass on announcements and to display pop-up messages on the PC screen
  • PA system and IP-loudspeakers integration
  • Start of emergency conferences

Lone workers’ protection

  • Platform-independent solution for DECT, Wifi, GSM
  • Support of manual (red button) and automatic alarms (man-down, no movement, time, escape and tear-off via pull-cord alarm)
  • Automatic set up of emergency conferences between alarm trigger and alarm recipient
  • Permanent monitoring of personal alarm signal devices
  • Localisation via DECT, Wifi, Bluetooth Beacons and GPS
  • Buildings and site plans visualization system
  • Support to patrol and watchman controls

MCI alarm

  • Automatic simultaneous availability alert according to the MCI stage
  • Automatic sending of alarm reports
  • Optional time display to inform alarm recipients until arrival at the facilities
  • Automatic import of alarm plans
  • Presence-based alert
  • Start of emergency conferences
  • Multimedia alarms to mobile phones by call, SMS or alarm app
An efficient employment of all means of communication is a crucial cost and quality factor to smoothly manage a hospital business. By means of MobiCall, all existing systems, such as patients’ entertainment systems, beds transport management, telephone system, mobile devices as well as scheduling and administration systems can be linked together. As a consequence, the workflow can be optimized, thus allowing you to maximise the current infrastructure and to enhance the service quality. Here, the MobiCall task management module plays a key role, since it supports cross-media planning, administration, monitoring and execution of tasks.


Service call

  • Integration of existing patient entertainment systems
  • Transmission of service orders using different media
  • Entry of service tasks by telephone, smartphone or PC
  • Skill-based transmission of tasks
  • Login/logout functions for staff members
  • Optional bidirectional communication (e.g. ‘the drink you ordered will be served in 5 minutes.’)
  • Multi-client capable web portal for SLA monitoring and evaluation of the service quality
  • Hospital processes improvement and increase of patients’ satisfaction

Integration of beds management

  • Connection of different bed transport systems
  • Presence-dependent job distribution
  • Entry of status reports telephone, smartphone or PC
  • Extensive receipt and refusal functions
  • Transmission of cleaning, repair and maintenance jobs
  • Real-time monitoring of current jobs



Info hotline /Citizen Service Centre

  • Automatic parallel calls receipt
  • Flexible adaptation of dynamic or pre-defined announcements
  • Optional multi-stage Interactive Voice Response menus
  • VIP circuitry for phone numbers of utmost importance
  • Partial or total blocking of phone numbers as an option
  • Saving important staff resources
  • Alerting of the population
  • Comprehensive statistics and recording

MobiCall, with its variety of interfaces, allows a real time monitoring of all subsystems, such as process control and visualisation systems, as well as building automation and ICT components. When faults or critical thresholds occur, the detailed alarm information and process data are automatically conveyed through MobiCall to a defined group of people. The integrated task management is a major advantage of this solution, ensuring faults classifi cation and tracking. The whole process, starting from the alarm trigger up to the troubleshooting including the usual SLA times, can be monitored and displayed.

Process and building automation

  • Collection and monitoring of reporting points across different locations
  • IP-Wago contact controller to collect analog signals (such as temperature, measuring and fl uid levels) as well as digital contact inputs and outputs
  • LPWAN based records to connect low-consumption devices, like battery-operated sensors
  • Serial connection via ESPA 4.4.4, Generic Printer Protocol
  • IP integrations via Modbus, KNX, BACNet, OPC, XML, e-mail, ESPA-X, HL7, etc.
  • Display of alarm and status messages
  • Support to time schedules and shift plans for a specific alarm transmission
  • Positive or negative acknowledgement signal transmission
  • Task management to monitor all pending events
  • Activation of special features linked to announcement and pop-up functionalities on the PC
  • Integration of PA equipment and IP-loudspeakers


Security technology

  • Platform-independent integration of security technology
  • Constant monitoring of critical components
  • Optional collection of local alarms endowed with a secondary alerting channel via GSM
  • Direct transmission of camera images to the client smartphones
  • All-clear and information function



ICT monitoring

  • Integration of management systems (e.g. Nagios, HP-OpenView, CastleRock, etc.)
  • Direct integration and monitoring of ICT components: PBX infrastructures, Windows services and processes, PING functions  and SNMP traps V1-V3
  • Setting priorities and availability plans
  • Safe transmission on smartphone app
  • Automatic text-to-speech function including the stored library
  • Temperature and humidity control
  • Access control to the server room including video integration

Let’s Talk